I am just blown away by the customer service! I am PM for an artist who started using these, and needed a second pair by his Red Rocks show. They hustled to get it done and set to us in record time. They even customized the iem controls a little bit to fit our needs. My artists loves them, and I will definitely be recommending these for any other artist I have looking for an IEM with a real ambient option.

I have always been told that in ear monitors were the most comfortable option, but I was disappointed to find that mine are sort of painful to wear. Very disappointing, considering the investment.

Holy Crap!!! I feel like I have struck gold! These are awesome. I still hear some of the head voice but the active switch relieves the "pressure". What's crazy is that the IEM direct sound doesn't loose any low end or signal at all when the active switch comes in. Wow... You guys killed it!

The actual IEMs are fantastic except for the switch. If it could be a switch that is depressed to turn on and off, that would prevent accidentally turning them on when putting them back in the case. When working, they are an absolute game changer.

Speaking of the case... The case is functional at best. It seems like a prototype that was rushed to be finished. For $2200, I was expecting a better product. Some improvements 1. The holder mechanism for the IEM is a good idea with poor execution. To get the IEM to mount on the magnets while tucking away the cable is like making a house of cards. The slightest bump and it comes off. This could easily be solved with some clips for the cable to stick in/be fixed to. Another alternative would be creating a silicone mold of the shapeof the earbuds so they could only go in one way. 2. USB2 B micro? It's almost 2024. USB C chips are pennies. 3. There is no battery in the case. If I accidentally flip the switch while putting the IEMs on the charger, then take it to a gig, they are almost dead by the time I get to the performance.